Evaluation of eLearning in National Institute of Public Administration –INAP-. Results of MEEL study

This paper presents the overall findings of MEEL (eLearning Evaluation Model) study, conducted in 2015 for the National Institute of Public Administration (INAP) in Spain. The aim of the study is to develop an integrated evaluation model of online training in the context of public administration. This model was implemented on seven online training activities, in order to improve the use of public resources. The MEEL model includes different levels of evaluation: satisfaction, learning, instructional design, implementation and transfer. Different questionnaires and check-lists were used; these were addressed to the trainees (n=323), trainers and training managers. The evaluation results show medium-high levels of satisfaction and learning. Furthermore, learning, unlike satisfaction, is related to transfer; thus, the more learning occurs in an online training activity, more transfer will be produced in the workplace. Findings also highlight some barriers to transfer already observed in previous research on training at public administrations: lack of adjustment to the training needs, inconsistency with the organizational strategy and lack of support in the workplace.