Examining information and knowledge processes to enhance best practices in agile knowledge intensive environments

This paper examines the information and knowledge processes of one of the largest innovative and agile computer software organisations in the world. The aim of this research is to increase the performance of the employees at the case study organisation by learning lessons from previous implemented knowledge strategies that have failed. The research methods used are based on a positivism approach to reduce potential bias views of employees and an interpretivist approach to add richness and depth to the collected data. The findings of the study suggest that the company should stop investing in building asynchronous teaching learning environments to aid knowledge management but turn to more traditional methods outlined in this paper. The overall results confirmed the need for a robust communication strategy to enhance the information and knowledge process within the agile knowledge intensive organisation.