The impact of adopting business intelligence systems on credit risk management : an exploratory study of the Omani banking industry

The main aim of the research paper is to investigate the impact of adopting Business Intelligence (BI) systems in the Omani banking industry, emphasising the credit risk management area. The secondary aim is to evaluate the effectiveness of BI tools in mitigating potential credit risks in banks operating in the Sultanate of Oman. In order to achieve these aims, this study adopted an inductive approach. A qualitative method using semi-structured interviews was applied to collect the primary data. The sample consisted of nine participants recruited from six Omani banks: the Central Bank of Oman, Bank Muscat, HSBC Oman, Oman Arab Bank, National Bank of Oman, and Al IZZ Islamic bank. The interview results provide confirmatory evidence that BI tools have a significant impact in mitigating potential credit risks across many banks in Oman. The research findings also indicate that BI systems are viewed as mission-critical tools in managing banking related risks.