How university internships benefit microbusiness owners: Beyond anticipated value

Microbusiness owners face significant challenges in accessing, acquiring and controlling resources, including human resources. This research examines the resource value(s) gained by microbusiness owners when they engage in a temporary human resourcing strategy using interns. Qualitative, information-rich, narrative interviews with microbusiness owners examined resourcing motives, management experiences and perceptions of human resource value. The data were subject to thematic analysis. The findings indicate that the unforeseen value of working with an intern was learning “management by doing”, which arose due to a challenging of owner–intern dynamics, compelling owners to develop their skills, knowledge and practice of management and leadership. Second, microbusiness owners were strategically motivated to fill human resource skill and expertise gaps at little or no cost, gaining expected value. Thus, temporary human resources enable microbusiness owners to gain both expected and unforeseen value. Future research should focus on examining the value of unforeseen learning from low/no cost resources on microbusiness growth and sustainable development potential.