Worker perspectives on designs for a crowdwork co-operative

Crowdwork platforms such as Amazon Mechanical Turk (AMT) are a crucial infrastructural component of our global data assemblage. Through these platforms, low-paid crowdworkers perform the vital labour of manually labelling large-scale and complex datasets, labels that are needed to train machine learning and AI models (Tubaro et al., Big Data & Society, 7(1), 2020) and which enable the functioning of much digital technology, from niche applications to global platforms such as Google, Amazon and Facebook.

In this chapter, we reflect on how a ‘design justice’ approach might be valuable to build on insights gained from a series of exploratory discussions we have engaged in with US-based crowdworkers about how a crowdworker co-operative might work in practice, and begin to sketch out a potential software architecture that could form the basis of future participative approaches to the design and development of a crowdworker co-operative.

We begin by describing and reflecting on our own evolving methodology and how it fits with the ‘design justice’ lens we propose for future work. Following this, we present findings from our discussions with crowdworkers about how a crowdwork co-operative might work in practice, including what values workers would like to see embedded in the design. We then finish with the outline of a prototype software architecture for a crowdworker co-operative that could be used as a starting point in future design work in collaboration with crowdworkers.