Factors affecting the adoption of M-government services in Saudi Arabia : a female citizen perspective

There are several studies about M-government adoption in Saudi Arabia, but few of these focus on women. However, in 2019 the Saudi government enabled women to access government services independently of their male guardians. Hence, this study addresses the adoption of M-government by women to see what factors affect adoption and the extent to which accessing government services via mobile phone is perceived to empower Saudi women. A theoretical model that utilises a modified Unified Theory of Acceptance and Use of Technology (UTAUT) adoption framework and the Capability Approach (CA) is created for this study. Data will be gathered by semi-structured interviews with Saudi women to identify core themes that will form the basis for a survey which examines the relative importance of each factor. The study's findings will contribute useful information for policy-makers to enhance the provision of M-government to Saudi women and to find strategies to encourage adoption.