Project Managers’ Coping with the Digital Transformation of Communication in Projects

Project managers are experiencing a significant change in the way communication is taking place in projects. This is mainly due to the digital transformation where face-to-face communication is substituted or complemented with communication through information technology tools or computers. A particular challenge in the temporary multi organisational environment of large-scale projects is the integration of various different digital workspaces. With our study we propose to focus on how the project manager deals with the difficult situations arising from this transformation and which coping strategies they develop. We utilise the hyperpersonal model of computer mediated communication to better understand the changes. In order to obtain rich data which will give us unique insights we propose to conduct a multi-method qualitative study with diary method, interviews and observations.