Items where authors include "Dao, HM"

Article

Dao, HM orcid.org/0000-0003-4691-2753 and Theotokis, A orcid.org/0000-0002-3030-8773 (2021) Self-Service Technology Recovery: The Effect of Recovery Initiation and Locus of Responsibility. Journal of Interactive Marketing, 54. pp. 25-39. ISSN 1094-9968

Conference or Workshop Item

Dao, HM orcid.org/0000-0003-4691-2753, Theotokis, A and Brakus, JJ (2020) Consumer Response to Dehumanization of Frontline Employees: The Role of Political Ideology. In: 2020 AMA Winter Academic Conference, 14-16 Feb 2020, San Diego, CA.