Items where authors include "Auh, S"

Article

Auh, S, Menguc, B orcid.org/0000-0002-4116-3047, Thompson, FM et al. (1 more author) (2022) Conflict-solving as a mediator between customer incivility and service performance. Service Industries Journal. pp. 1-36. ISSN 0264-2069

Auh, S, Menguc, B orcid.org/0000-0002-4116-3047, Sainam, P et al. (1 more author) (2021) The missing link between analytics readiness and service firm performance. Service Industries Journal. ISSN 0264-2069

Menguc, B orcid.org/0000-0002-4116-3047, Auh, S and Wang, F (2020) Customer Participation Variation and Its Impact on Customer Service Performance: Underlying Process and Boundary Conditions. Journal of Service Research, 23 (3). pp. 299-320. ISSN 1094-6705

Auh, S, Menguc, B orcid.org/0000-0002-4116-3047, Katsikeas, CS orcid.org/0000-0002-8748-6829 et al. (1 more author) (2019) When Does Customer Participation Matter? An Empirical Investigation of the Role of Customer Empowerment in the Customer Participation–Performance Link. Journal of Marketing Research, 56 (6). pp. 1012-1033. ISSN 0022-2437

Auh, S, Menguc, B orcid.org/0000-0002-4116-3047, Imer, P et al. (1 more author) (2019) Frontline Employee Feedback-Seeking Behavior: How Is It Formed and When Does It Matter? Journal of Service Research, 22 (1). pp. 44-59. ISSN 1094-6705

Katsikeas, CS orcid.org/0000-0002-8748-6829, Auh, S, Spyropoulou, S orcid.org/0000-0001-9509-254X et al. (1 more author) (2018) Unpacking the Relationship Between Sales Control and Salesperson Performance: A Regulatory Fit Perspective. Journal of Marketing, 82 (3). pp. 45-69. ISSN 0022-2429

Menguc, B, Auh, S, Yeniaras, V et al. (1 more author) (2017) The role of climate: implications for service employee engagement and customer service performance. Journal of the Academy of Marketing Science, 45 (3). pp. 428-451. ISSN 0092-0703

Auh, S, Menguc, B, Spyropoulou, S et al. (1 more author) (2016) Service employee burnout and engagement: the moderating role of power distance orientation. Journal of the Academy of Marketing Science, 44 (6). pp. 726-745. ISSN 0092-0703

Auh, S, Bowen, DE, Aysuna, C et al. (1 more author) (2016) A Search for Missing Links: Specifying the Relationship Between Leader-Member Exchange Differentiation and Service Climate. Journal of Service Research, 19 (3). pp. 260-275. ISSN 1094-6705

Menguc, B orcid.org/0000-0002-4116-3047, Auh, S, Katsikeas, CS orcid.org/0000-0002-8748-6829 et al. (1 more author) (2016) When Does (Mis)Fit in Customer Orientation Matter for Frontline Employees’ Job Satisfaction and Performance? Journal of Marketing, 80 (1). pp. 65-83. ISSN 0022-2429

Proceedings Paper

Menguc, B orcid.org/0000-0002-4116-3047, Auh, S, Kim, Y et al. (1 more author) (2016) The Relatıonshıp Between Goal Orıentatıon of Salespeople and Theır Knowledge Sharıng Behavıors: The Moderatıng Role of Norms. In: Proceedings of the 2016 Winter Marketing Academic Conference. 2016 Winter Marketing Academic Conference, 26-28 Feb 2016, Las Vegas, Nevada, USA. American Marketing Association , E8-E9. ISBN 9781510823679