A Search for Missing Links: Specifying the Relationship Between Leader-Member Exchange Differentiation and Service Climate

Auh, S, Bowen, DE, Aysuna, C et al. (1 more author) (2016) A Search for Missing Links: Specifying the Relationship Between Leader-Member Exchange Differentiation and Service Climate. Journal of Service Research, 19 (3). pp. 260-275. ISSN 1094-6705

Abstract

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Authors/Creators:
  • Auh, S
  • Bowen, DE
  • Aysuna, C
  • Menguc, B
Copyright, Publisher and Additional Information: © 2016, the Author(s). This is an author produced version of a paper accepted for publication in Journal of Service Research. Uploaded in accordance with the publisher's self-archiving policy.
Keywords: service climate; leader-member exchange differentiation; social comparison perspective; customer variability; relationship conflict
Dates:
  • Accepted: 8 April 2016
  • Published (online): 13 May 2016
  • Published: August 2016
Institution: The University of Leeds
Academic Units: The University of Leeds > Faculty of Business (Leeds) > Marketing Division (LUBS)
Depositing User: Symplectic Publications
Date Deposited: 13 May 2016 14:22
Last Modified: 24 Oct 2016 16:54
Published Version: http://dx.doi.org/10.1177/1094670516648385
Status: Published
Publisher: SAGE Publications
Identification Number: https://doi.org/10.1177/1094670516648385

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