Customer satisfaction as a performance measurement and management tool in English social housing

Williams, SC orcid.org/0000-0003-0160-0457, Boso, N, Shaw, N et al. (1 more author) (Accepted: 2016) Customer satisfaction as a performance measurement and management tool in English social housing. In: 23rd EurOMA 2016 Interactions, 17-22 Jun 2016, Trondheim, Norway.

Abstract

Metadata

Authors/Creators:
Keywords: Customer satisfaction; performance management; social housing
Dates:
  • Accepted: 19 April 2016
Institution: The University of Leeds
Academic Units: The University of Leeds > Faculty of Business (Leeds) > Management Division (LUBS) (Leeds) > Logistics, Info, Ops and Networks (LION) (LUBS)
The University of Leeds > Faculty of Business (Leeds) > Marketing Division (LUBS)
Depositing User: Symplectic Publications
Date Deposited: 21 Apr 2016 09:33
Last Modified: 12 Apr 2017 04:19
Published Version: http://www.euroma2016.org/
Status: Published
Publisher: European Operations Management Association

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