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Public library services and the Polish community in England: case study

Listwon, A. and Sen, B.A. (2009) Public library services and the Polish community in England: case study. Library Review, 58 (4). pp. 290-300. ISSN 0024-2535

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Purpose: The purpose of this paper is to review the needs of the Polish community (established and newly arrived Poles) and how those needs are met by the public library service.

Design/methodology/approach: A case study method was used in partnership with Sheffield City Libraries. The methodology included interviews with library professionals and interviews and questionnaires targeted at members of the Polish community.

Findings: The Polish community are generally satisfied with the service they receive from libraries. The needs of sections of the Polish community are different dependent on their time in the country. Main concerns were with regard to the collection and their desire for good quality Polish materials including works by Polish authors (not just translations into Polish).

Research limitations/implications: This study is a single case study giving a snapshot of the library services to Polish users.

Practical implications: This study highlighted the need for increased community engagement with this particular ethic group. There is a need for collection development for this group of users. This can be facilitated by co-operation with other libraries that are engaging in best practice and also specialist services such as the Polish Library in London.

Originality/value: This study is of practical value to public libraries meeting the needs of the Polish Community that is a growing and transient user group. There is little other literature that considers the needs of Poles newly arrived in this country.

Item Type: Article
Copyright, Publisher and Additional Information: © 2009 Emerald Group. This is an author produced version of a paper subsequently published in Library Review. Uploaded in accordance with the publisher's self-archiving policy.
Keywords: England; Ethnic minorities; Immigrants; Information services; Poland; Public libraries
Institution: The University of Sheffield
Academic Units: The University of Sheffield > Faculty of Social Sciences (Sheffield) > Information School (Sheffield)
Depositing User: Information Studies
Date Deposited: 23 Sep 2009 14:21
Last Modified: 24 Mar 2014 11:43
Published Version: http://dx.doi.org/10.1108/00242530910952837
Status: Published
Publisher: Emerald
Identification Number: 10.1108/00242530910952837
URI: http://eprints.whiterose.ac.uk/id/eprint/9299

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