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Healthcare services managers: what information do they need and use?

MacDonald, J., Bath, P.A. and Booth, A. (2008) Healthcare services managers: what information do they need and use? Evidence Based Library and Information Practice, 3 (3). pp. 18-38. ISSN 1715-720X

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Abstract

Objectives: To gain insight into the information behaviour of healthcare services managers as they draw on information while engaged in decision making unrelated to individual patient care. Objectives – The purpose of this research project was to gain insight into the information behaviour of healthcare services managers as they use information while engaged in decision-making unrelated to individual patient care.

Methods – This small-scale, exploratory, multiple case study used the critical incident technique in nineteen semi-structured interviews. Responses were analyzed using ‘Framework,’ a matrix-based content analysis system.

Results – This paper presents findings related to the internal information that healthcare services managers need and use. Their decisions are influenced by a wide variety of factors. They must often make decisions without all of the information they would prefer to have. Internal information and practical experience set the context for new research-based information, so they are generally considered first.

Conclusions – Healthcare services managers support decisions with both facts and value-based information. These results may inform both delivery of health library services delivery and strategic health information management planning. They may also support librarians who extend their skills beyond managing library collections and teaching published information retrieval skills, to managing internal and external information, teaching information literacy, and supporting information sharing.

Item Type: Article
Copyright, Publisher and Additional Information: © 2008 MacDonald et al. This is an Open Access article distributed under the terms of the Creative Commons Attribution License(http://creativecommons.org/licenses/by/2.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Institution: The University of Sheffield
Academic Units: The University of Sheffield > Faculty of Social Sciences (Sheffield) > Information School (Sheffield)
Depositing User: Information Studies
Date Deposited: 14 Aug 2009 12:05
Last Modified: 06 Jun 2014 16:46
Published Version: http://ejournals.library.ualberta.ca/index.php/EBL...
Status: Published
Refereed: Yes
URI: http://eprints.whiterose.ac.uk/id/eprint/9125

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