Planning and policy making

Corrall, S. (2002) Planning and policy making. In: Melling, M. and Little, J., (eds.) Building a Successful Customer-Service Culture: a Guide for Library and Information Managers. London: Facet Publishing , pp. 27-52.


  • Corrall, S. (
Institution: The University of Sheffield
Academic Units: The University of Sheffield > Faculty of Social Sciences (Sheffield) > Information School (Sheffield)
Depositing User: Information Studies
Date Deposited: 24 Mar 2009 13:42
Last Modified: 13 May 2009 14:08
Status: Published
Publisher: London: Facet Publishing

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