Seeing what you are hearing: co-ordinating responses to trouble reports in network troubleshooting

Whittaker, S. and Amento, B. (2003) Seeing what you are hearing: co-ordinating responses to trouble reports in network troubleshooting. In: Kuuti, K., (ed.) Proceedings of European Conference on Computer Supported Cooperative Work. Eighth European Conference, 14-18 September 2003, Helsinki, Finland. Springer , pp. 219-238. ISBN 978-1-4020-1573-1

Metadata

Authors/Creators:
  • Whittaker, S. (s.whittaker@sheffield.ac.uk)
  • Amento, B.
Institution: The University of Sheffield
Academic Units: The University of Sheffield > Faculty of Social Sciences (Sheffield) > Information School (Sheffield)
Depositing User: Information Studies
Date Deposited: 25 Mar 2009 11:33
Last Modified: 19 May 2009 17:03
Status: Published
Publisher: Springer
Refereed: Yes

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