Collaboration and decision making in data-intensive and cognitively-complex settings: Lessons learned from the dicode project

This chapter reports on practical lessons learned during the development of innovative collaboration and decision making support services in the context of the Dicode project. These lessons concern: (i) the methodology followed and process carried out for the development of the abovementioned Dicode services (ii) the facilitation and enhancement of collaboration and decision making in data intensive and/or cognitively complex settings, and (iii) related technological and integration issues. Detailed evaluation reports, interviews and discussions within the development teams, as well as analysis of the use of the developed services by end-users through the associated log files, provided valuable feedback for the formulation and compilation of these lessons. By sharing insights gained in the context of the Dicode project, this chapter aims to help people engaged in developing similar services.