Early process evaluation of new claims for Personal Independence Payment

Personal Independence Payment (PIP) is a new benefit, replacing Disability Living Allowance (DLA) for eligible working age people nationally from June 2013. Similarly to DLA, PIP is a non means-tested benefit intended to contribute to meeting the extra costs of disability. This study was commissioned by the Department for Work and Pensions (DWP) as an early process evaluation of PIP for new claimants. Its main aims were to understand what was working well and what was not working well in the claiming process for PIP and to identify potential areas for improving delivery.