Exploring CRM adoption in Chinese SOEs: insights from a case study

Peng, G.C., Nunes, J.M.B., Chen, S. et al. (1 more author) (2012) Exploring CRM adoption in Chinese SOEs: insights from a case study. In: Proceedings of the International Conference on Computer Science and Service System (CSSS 2012). International Conference on Computer Science and Service System, 11th - 13th August 2012, Nanjing, China. CSSS , pp. 1-4.

Abstract

Metadata

Authors/Creators:
  • Peng, G.C.
  • Nunes, J.M.B.
  • Chen, S.
  • Mojtahed, R.
Copyright, Publisher and Additional Information: © 2012 CSSS. This is an author produced version of a paper subsequently published in Proceedings of the International Conference on Computer Science and Service System . Uploaded in accordance with the publisher's self-archiving policy.
Keywords: CRM; Functional information systems; Integration; Chinese SOEs.
Dates:
  • Published: 2012
Institution: The University of Sheffield
Academic Units: The University of Sheffield > Faculty of Social Sciences (Sheffield) > Information School (Sheffield)
Depositing User: Symplectic Sheffield
Date Deposited: 22 May 2014 09:17
Last Modified: 28 Mar 2018 17:37
Published Version: http://www.csssconf.org/2012
Status: Published
Publisher: CSSS
Refereed: Yes

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