Mitchell, W. and Sloper, P. (2001) Quality in services for disabled children and their families: What can theory, policy and research on children's and parents' views tell us? Children and Society, 15 (4). pp. 237-252. ISSN 0951-0605
Many discourses surround the concept of 'service quality', however, it continues to remain partial and ambiguous. This paper seeks to unpack 'quality' in services for disabled children and their families. Theoretical models are initially reviewed and then considered in relation to key policy guidelines, empirical data drawing upon parents' and children's experiences of 'quality' in services are presented. This paper demonstrates the many different levels within the concept of 'quality' and highlights the importance of recognising and respecting that children and parents frequently value different aspects of 'quality'.
|Institution:||The University of York|
|Academic Units:||The University of York > Social Policy Research Unit (York)|
|Depositing User:||York RAE Import|
|Date Deposited:||04 Sep 2009 13:34|
|Last Modified:||04 Sep 2009 13:34|
|Publisher:||John Wiley & Sons|