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Towards an evaluation framework for eParticipation

Macintosh, A. and Whyte, A. (2008) Towards an evaluation framework for eParticipation. Transforming Government: People, Process & Policy, 2 (1). pp. 16-30. ISSN 1750-6166

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The paper demonstrates the use of a range of perspectives and methods to evaluate eParticipation initiatives. We argue that there is a need for coherent evaluation frameworks employing such perspectives and methods, the better to understand current eParticipation applications and learn from these experiences.


A case study of eParticipation evaluation for four local authority led projects from the ‘top down’ stream of the UK Local e-Democracy National Project is presented.

Research implications

We argue that further research is needed in two main areas; first, on the applicability of eParticipation tools to particular contexts, and second, to integrate fieldwork methods to assess social acceptance of eParticipation and represent the diversity of views obtained from citizens, community groups and other stakeholders.

Practical implications

The paper describes the application of the framework, demonstrates the importance of a multi-method approach, and outlines some barriers to using it.


The described framework is a basis for further development since eParticipation evaluation is in its infancy despite strong advocacy of evaluation in e-government research and practice literature.

Item Type: Article
Copyright, Publisher and Additional Information: This is an author produced version of a paper published in Transforming Government: People, Process & Policy. Uploaded in accordance with the publisher's self-archiving policy.
Keywords: eDemocracy, digital democracy, eEngagement, e-Government, eParticipation, Evaluation
Institution: The University of Leeds
Academic Units: The University of Leeds > Faculty of Performance, Visual Arts and Communications (Leeds) > Institute of Communication Studies (Leeds)
Depositing User: Professor Ann Macintosh
Date Deposited: 16 Apr 2008 09:51
Last Modified: 08 Feb 2013 17:06
Published Version: http://dx.doi.org/10.1108/17506160810862928
Status: Published
Publisher: Emerald Group Publishing Limited
Refereed: Yes
Identification Number: 10.1108/17506160810862928
URI: http://eprints.whiterose.ac.uk/id/eprint/3742

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