Ma, Jie, Tse, Ying Kei orcid.org/0000-0001-6174-0326, Wang, Xiaojun et al. (1 more author) (2019) An investigation into customer perception and behaviour through social media research – an empirical study of the United Airline overbooking crisis. Transportation Research Part E: Logistics and Transportation Review. pp. 192-205. ISSN 1878-5794
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 2019 Published by Elsevier Ltd. This is an author-produced version of the published paper. Uploaded in accordance with the publisher’s self-archiving policy. |
Dates: |
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Institution: | The University of York |
Academic Units: | The University of York > Faculty of Social Sciences (York) > The York Management School |
Depositing User: | Pure (York) |
Date Deposited: | 09 Aug 2019 15:00 |
Last Modified: | 18 Feb 2024 00:22 |
Published Version: | https://doi.org/10.1016/j.tre.2019.05.004 |
Status: | Published |
Refereed: | Yes |
Identification Number: | https://doi.org/10.1016/j.tre.2019.05.004 |
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