Transformational Leadership and Restaurant Employees Customer-Oriented Behaviours: The Mediating Role of Organizational Social Capital and Work Engagement

Mostafa, AMS (2019) Transformational Leadership and Restaurant Employees Customer-Oriented Behaviours: The Mediating Role of Organizational Social Capital and Work Engagement. International Journal of Contemporary Hospitality Management, 31 (3). pp. 1166-1182. ISSN 0959-6119

Abstract

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Authors/Creators:
  • Mostafa, AMS
Copyright, Publisher and Additional Information: © 2019, Emerald Publishing Limited.This is an author produced version of a paper published in the International Journal of Contemporary Hospitality Management. Uploaded in accordance with the publisher's self-archiving policy.
Keywords: Transformational leadership, Customer-oriented behaviours, Organizational social capital, Work engagement, Casual dining restaurants
Dates:
  • Published: 12 February 2019
  • Accepted: 4 October 2018
  • Published (online): 12 February 2019
Institution: The University of Leeds
Academic Units: The University of Leeds > Faculty of Business (Leeds) > Management Division (LUBS) (Leeds) > Management Division Organizational Behaviour (LUBS)
Depositing User: Symplectic Publications
Date Deposited: 15 Oct 2018 09:12
Last Modified: 18 Jun 2019 07:52
Status: Published
Publisher: Emerald
Identification Number: https://doi.org/10.1108/IJCHM-02-2018-0123

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