A customer feedback model for service performance improvement: Preliminary case study results

Williams, SC orcid.org/0000-0003-0160-0457, Shaw, N and Allen, D A customer feedback model for service performance improvement: Preliminary case study results. In: 24th International Annual EurOMA Conference, 01-05 Jul 2017, Edinburgh.

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Authors/Creators:
Keywords: Service performance improvement, customer satisfaction feedback, feedback loop
Institution: The University of Leeds
Academic Units: The University of Leeds > Faculty of Business (Leeds) > Management Division (LUBS) (Leeds) > Logistics, Info, Ops and Networks (LION) (LUBS)
Depositing User: Symplectic Publications
Date Deposited: 10 Jul 2017 14:25
Last Modified: 17 Jan 2018 02:02

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