The Patient Feedback Response Framework – understanding why UK hospital staff find it difficult to make improvements based on patient feedback: A qualitative study

Sheard, L, Marsh, C, O'Hara, J et al. (3 more authors) (2017) The Patient Feedback Response Framework – understanding why UK hospital staff find it difficult to make improvements based on patient feedback: A qualitative study. Social Science & Medicine, 178. pp. 19-27. ISSN 0277-9536

Abstract

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Authors/Creators:
Copyright, Publisher and Additional Information: © 2017 The Authors. Published by Elsevier Ltd. This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/).
Keywords: United Kingdom; Patient feedback; Patient experience; Patient safety; Qualitative research; Health services organisations; Health services research
Dates:
  • Published: April 2017
  • Accepted: 2 February 2017
  • Published (online): 3 February 2017
Institution: The University of Leeds
Academic Units: The University of Leeds > Faculty of Medicine and Health (Leeds) > School of Psychology (Leeds)
Depositing User: Symplectic Publications
Date Deposited: 06 Feb 2017 15:20
Last Modified: 05 Oct 2017 16:27
Published Version: https://doi.org/10.1016/j.socscimed.2017.02.005
Status: Published
Publisher: Elsevier
Identification Number: https://doi.org/10.1016/j.socscimed.2017.02.005

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