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The National Programme for IT in England: Clinicians’ views on the impact of the Choose and Book service

Rabiei , R., Bath, P.A., Hutchinson , A. and Burke , D. (2009) The National Programme for IT in England: Clinicians’ views on the impact of the Choose and Book service. Health Informatics Journal, 15 (3). pp. 167-178. ISSN 1460-4582

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Abstract

In England, the Choose and Book service, a main component of the England National Programme for IT (NPfIT), aims at empowering patients. Little research has been performed to evaluate clinicians' perceptions of, and satisfaction with, the Choose and Book service. The aim of the research was to examine clinicians'perceptions of, and satisfaction with, the Choose and Book service. A qualitative approach, using in-depth, semi-structured interviews, was used to collect data. Framework analysis was used to analyse the data. Twenty clinicians were interviewed, including 14 general practitioners (GPs) and six hospital consultants. Although clinicians were positive about the benefits of the Choose and Book service, they were concerned about the adverse impact of the electronic referral process on their job. Paying attention to the impact of the service on clinicians' jobs, at both ends of the process, could help to improve the referral process and the use of the system.

Item Type: Article
Keywords: Choose and Book service; National Programme for IT (NPfIT); user satisfaction
Academic Units: The University of Sheffield > Faculty of Social Sciences (Sheffield) > Information School (Sheffield)
Depositing User: Miss Anthea Tucker
Date Deposited: 26 Feb 2010 12:22
Last Modified: 26 Feb 2010 12:22
Published Version: http://dx.doi.org/10.1177/1460458209337423
Status: Published
Publisher: SAGE Publications
Identification Number: 10.1177/1460458209337423
URI: http://eprints.whiterose.ac.uk/id/eprint/10444

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