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Paper-based versus computer-based records in the emergency department: Staff preferences, expectations, and concerns

Ayatollahi , H., Bath, P.A. and Goodacre, S. (2009) Paper-based versus computer-based records in the emergency department: Staff preferences, expectations, and concerns. Health Informatics Journal, 15 (3). pp. 199-211. ISSN 1460-4582

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Abstract

Although the potential benefits of computer-based records have been identified in different areas of the healthcare environment, in many settings paper-based records and computer-based records are still used in parallel. In this article, emergency department (ED) staff perspectives about the use of paper- or computer-based records are presented. This was a qualitative study in which data were collected using in-depth semi-structured interviews with the ED staff. The interviews were transcribed verbatim and data were analysed using framework analysis. In total, 34 interviews were undertaken. The study identified a number of factors which might encourage or discourage the use of paper-based and computer-based records in the ED. Users also expressed their concerns and expectations. Although there is a tendency towards computerizing healthcare settings, user acceptance of technology should not be underestimated. To improve user acceptance, users’ concerns should be investigated and addressed appropriately.

Item Type: Article
Keywords: computer-based records; emergency department; paper-based records; user acceptance
Academic Units: The University of Sheffield > Faculty of Social Sciences (Sheffield) > Information School (Sheffield)
Depositing User: Miss Anthea Tucker
Date Deposited: 26 Feb 2010 12:14
Last Modified: 26 Feb 2010 12:14
Published Version: http://dx.doi.org/10.1177/1460458209337433
Status: Published
Publisher: SAGE Publications
Identification Number: 10.1177/1460458209337433
URI: http://eprints.whiterose.ac.uk/id/eprint/10443

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