Do managers know what their customers think and why?

Hult, GTM, Morgeson III, FV, Morgan, NA et al. (2 more authors) (2017) Do managers know what their customers think and why? Journal of the Academy of Marketing Science, 45 (1). pp. 37-54. ISSN 0092-0703

Abstract

Metadata

Authors/Creators:
  • Hult, GTM
  • Morgeson III, FV
  • Morgan, NA
  • Mithas, S
  • Fornell, C
Copyright, Publisher and Additional Information: (c) 2016, Academy of Marketing Science. This is an author produced version of a paper published in Journal of the Academy of Marketing Science. Uploaded in accordance with the publisher's self-archiving policy. The final publication is available at Springer via http://dx.doi.org/10.1007/s11747-016-0487-4
Keywords: Organizational learning; Customer satisfaction; Customer orientation; American Customer Satisfaction Index (ACSI)
Dates:
  • Accepted: 16 May 2016
  • Published (online): 1 June 2016
  • Published: January 2017
Institution: The University of Leeds
Academic Units: The University of Leeds > Faculty of Business (Leeds) > Marketing Division (LUBS)
Depositing User: Symplectic Publications
Date Deposited: 21 Jun 2016 10:53
Last Modified: 01 Jul 2017 17:07
Published Version: https://doi.org/10.1007/s11747-016-0487-4
Status: Published
Publisher: Springer Verlag
Identification Number: https://doi.org/10.1007/s11747-016-0487-4

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